Returns & Refunds – ARSENALMERCH

At ARSENALMERCH, we want every fan to feel confident with their purchase. If your order isn’t quite right, our easy-to-follow returns and refunds process ensures you can get a replacement or refund quickly and hassle-free.

🔄 Eligibility for Returns

You can return most items within 30 days of delivery for a full refund or exchange. To qualify:

  • Items must be unworn, unwashed, and in original condition.
  • All tags and packaging must be intact.

Exceptions:

  • Personalized or printed kits (e.g., player names or custom numbers) cannot be returned unless faulty.
  • Clearance or “final sale” items may not be eligible for returns — check product details at checkout.

🧾 How to Return an Item

  1. Submit a Request: Email our team at returns@arsenalmerch.com with your order number and reason for return.
  2. Receive Instructions: We’ll provide a return authorization and the address to send your parcel.
  3. Prepare Your Parcel: Pack your items securely to prevent damage in transit.
  4. Ship It Back: Use a tracked shipping service — we recommend keeping the receipt until your return is processed.

💸 Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days.

  • Shipping charges are non-refundable, unless the return is due to an error on our part or a faulty product.
  • You’ll receive an email confirming your refund once it has been processed.

🔁 Exchanges

If you’d like to exchange an item for a different size or product, simply note this in your return request. We’ll reserve the replacement item once your returned goods arrive.

⚠️ Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact our support team within 7 days of delivery. Include photos and a brief description so we can arrange a replacement or full refund immediately.

💬 Need Assistance?

Our support team is always ready to help fans:
Email: support@arsenalmerch.com

At ARSENALMERCH, we aim to make every return simple and fair — so you can focus on wearing your Arsenal pride with confidence, every matchday.